Tom Roukous regards his employees and his customers with a sense of family, distinguishing him from many deli owners. Also, with little advertising, Coppola's continues to attract more and more satisfied customers year after year by word-of-mouth, reputation and delivering excellent products.
The focus is on quality, from homemade pesto sauce to freshly grated pecorino romano in the shakers at the table; from homemade salads, never out of a can, to homemade marinara sauce.
Employee loyalty ensures product consistency and quality service.
Customer loyalty ensures that Coppola's will always strive to do its best.